Shipping & Delivery

Thank you for shopping at Coolilumi! We’re committed to delivering your lighting products safely and on time. Here’s everything you need to know about our shipping and delivery policy:

Order Processing Time

• All orders are processed within 1–3 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• During high-demand periods, processing may be delayed slightly. We’ll notify you if that happens.

Shipping Fees & Free Shipping Policy

• Free standard shipping on orders over $99 USD.

• Orders under $99 USD will be charged a flat shipping fee, calculated at checkout.

• All shipping costs are displayed clearly before payment.

Shipping Locations & Delivery Time

Please note: Delivery times are estimates and may vary due to customs, local postal delays, or logistics disruptions.

Order Tracking

Once your order ships, we’ll email you a tracking number so you can monitor the delivery status anytime via our Tracking Page.

Lost or Delayed Packages

If your package hasn’t arrived within the expected delivery window:

• Confirm your shipping address is correct.

• Check with your local delivery provider.

• Reach out to us at services@coolilumi.com — we’ll be glad to assist.

Customs & Import Taxes

For international orders, import duties or taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility and not included in product prices or shipping fees.

Still have questions? Contact us at services@coolilumi.com — we’re here to help!