Yes, installation instructions are included with all of our lighting products. In the event that your package does not contain a manual, please do not hesitate to contact us at services@coolilumi.com. We will be pleased to promptly provide you with a digital copy.

Bulb inclusion depends on the specific product! You can check the "What's in the Box" section on the product page for details, or let us know your order number and we’ll confirm for you!

Yes, all our lighting products have obtained internationally recognized certifications such as CE, UL, FCC, and RoHS, depending on the specific model and market requirements.

For your peace of mind, we have uploaded the certification documents on both our homepage and individual product pages for your reference.

• All orders are processed within 1–3 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• During high-demand periods, processing may be delayed slightly. We’ll notify you if that happens.

Once shipped, delivery takes 7-12 business days to most locations (e.g., US, UK, EU).

You’ll receive a tracking email once your order ships, so you can follow its journey! For a more precise estimate, feel free to share your shipping country or order number, and we’ll help confirm.

• For changes/cancellations BEFORE shipping: Contact us immediately via live chat (bottom right) or email services@coolilumi.com with your order number. We process orders within 1-2 business days, so quick action helps!
• If your order has shipped: Modifications/cancellations aren’t possible, but you can return items for a refund per our Returns Policy.

Most "lost" packages are just delayed due to transit issues (e.g., weather, customs). Here’s what we can do:

First, check tracking details: The tracking link in your shipping email will show the latest status (e.g., "out for delivery" or "held at local facility"). Sometimes updates take 24-48 hours to reflect.

If tracking shows "lost" or no update for 5+ days: Contact our support team with your order number, and we’ll:

• File a claim with the courier immediately.
• Either reship your order at no extra cost or process a full refund – whichever you prefer.

We support worldwide shipping.

However, due to logistics limitations, we may not be able to deliver to certain remote areas, islands, or restricted regions.

Please rest assured that if your order cannot be fulfilled due to your shipping address, we will contact you promptly and issue a full refund.

If you have any questions about whether we can ship to your location, feel free to email us at services@coolilumi.com before placing your order.However, due to logistics limitations, we may not be able to deliver to certain remote areas, islands, or restricted regions.

To use a discount code, simply follow these steps:

1. Add your desired items to the cart.

2. Proceed to checkout.

3. On the checkout page, you’ll see a field labeled “Discount code”.

4. Enter your code and click “Apply”.

5. The total amount will update automatically if the code is valid.

Please note:

Only one discount code can be used per order.

Some discount codes may have expiration dates or minimum purchase requirements.

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents.

In most cases, multiple charges on your card for a single order are temporary authorizations rather than actual duplicate charges.

When you place an order, your payment provider may place a pre-authorization hold to verify the payment method. You might see more than one charge appear temporarily on your statement, especially if:

• You refreshed the checkout page or clicked the payment button multiple times
• Your bank processed the payment with a delay or in multiple steps
• The order was updated or adjusted after payment

Please rest assured that you will only be charged once, and any extra pending charges will typically disappear from your bank statement within 3–5 business days, depending on your card issuer.

If the extra charges do not resolve automatically or if you believe there has been an error, please contact us at services@coolilumi.com. We’ll be happy to assist you in resolving the issue.

If you've successfully placed an order but haven't received a confirmation email within a few minutes, please consider the following:

1. Sometimes automated emails may be filtered into the spam, junk, or promotions folder by your email provider.
   
2. A small typo in the email address during checkout may prevent the confirmation from being delivered. If you suspect this, please contact us.
   
3. In rare cases, email delivery may be delayed due to high server traffic or temporary issues.
   

If none of the above apply and you still haven’t received the confirmation email within 1 hour of placing your order, please reach out to us with your full name and order details. Our support team will verify your order and assist you promptly.

Yes, we support returns under the following conditions:
1. Return Period: Within 30 days of delivery
2. Condition: Items must be unused, in original packaging, and in resellable condition
3. Exceptions: Customized or clearance items are non-returnable unless defective
4. Proof of Purchase: Required for all returns
5. Shipping Costs: Customer is responsible unless the return is due to our error

For full details, please refer to our Return Policy.

Please contact us within 7 days of delivery at services@coolilumi.com with the following information:

1. Your order number
2. Clear photos or videos showing the damage and the packaging
3. A brief description of the issue

Once we receive your message, we’ll review your case and arrange a replacement or refund as quickly as possible.

For more details, please refer to our Return Policy.

All Coolilumi products come with a 1-year limited warranty.

This warranty covers:

• Manufacturing defects in materials or workmanship
• Electrical malfunctions not caused by misuse or external damage
• Lighting performance issues under normal household use
  

The warranty does not cover:

• Damage caused by misuse, improper installation, or modifications
• Normal wear and tear, scratches, or discoloration over time
• Issues resulting from accidents, drops, or exposure to harsh environments